Home > Booking Conditions
BOOKING CONDITIONS
Booking Procedure
You can call our office on 01892 515966 between 9.15am and 5.30pm
Monday to Friday. Having made your reservation, please complete the
Booking Form and Your Itinerary Planner and send it to us with the
following deposit.
£250 per person or 15% of the total cost per person (whichever is the greater).
Or for holidays which include Christmas and /or the New Year the deposit will be:
£300 per person or 20% of the total cost per person (whichever is the greater).
We will then send you within 21 days our confirmation together with a complete itinerary. We will require the balance to be paid eight weeks before your departure. If booking through a Travel Agent please note that any money paid by a customer to a travel agent in respect of a booking with Calverley Travel Limited (Pettitts India/Far East) and held by the agent, is held on behalf of Calverley Travel Limited.
Price Guarantee
Prices and supplements are per person and are based on a minimum of
TWO persons travelling together sharing twin bedded accommodation.
Prices vary according to selected airlines, hotels and season, however,
an indication to the current cost of our featured itineraries in this
brochure are given in a separate leaflet which accompanies this brochure.
Upon receipt of your enquiry we will provide you with a full written
quotation together with our suggestions and recommendations. This
quotation will then be valid for 21 days from the date of issue and
is fully guaranteed against any surcharge for any reason once your
deposit has been paid. Please also note that Pettitts do not levy
a service charge should you prefer to pay the deposit by credit card.
What's Included
*The airlines and types of aircraft, which we recommend and are likely
to be used on our holidays in this brochure, are Boeing 777 / 747's
of British Airways, Airbus or Boeings with Jet Airways, Virgin Atlantic
, Emirates or SriLankan Airlines. The arrangements are not however
definite as clients can either select another airline of their choice
or book with us only the ground arrangements and arrange their own
flights from the UK or country of residence.
*UK departure taxes.
* Tour as mentioned by air-conditioned chauffeur driven car as specified
in your itinerary.
* The services of English-speaking guides and representatives at each
stage of the tour. Between most places you will travel unescorted.
* Sightseeing and entrance fees as specified for each tour.
* Breakfast and table d'hôte meals as specified for each tour.
* Accommodation including hotel service charge and local taxes as
specified for each tour.
* Economy class air travel within all countries on the scheduled services
of the national or domestic carrier as specified for each tour.
Extras
* Travel insurance
* Meals and optional sightseeing other than specified
* International airport departure tax overseas
* Visa fees
Travel Insurance
It is a condition of your contract with Pettitts that every member
of the party has full Travel Insurance which covers, specifically,
medical treatment and emergency repatriation where appropriate, without
any exclusions. Please note that we will need to know the name of
your insurers, your policy number and their emergency contact number
before commencement of your holiday.
Passports & Visas
First and foremost it is imperative that the surname and initials
on your passport corresponds exactly with the surname and initials
you have given Pettitts to be printed on any airline tickets. Failure
to do so may result in the airline refusing you the right to travel.
Your passport should be a 10-year British passport, valid for at least
six months beyond your planned return date. Visa applications for
your chosen destinations will be sent with your booking confirmation
together with a recommended visa service that can undertake the applications
on your behalf.
Alterations by you
Once we have agreed an itinerary with you, and issued a confirmation
and account, should you wish to change your itinerary, we will arrange
this if possible, and adjust the price of your holiday accordingly.
This service will incur an amendment fee of £75 per booking.
In addition, where Pettitts have pre-paid UK or Overseas suppliers
on your behalf, we will advise you of any cancellation charges levied
by them, and these will also be charged to you.
Alterations by us
From time to time it may be necessary or advisable to alter the arrangements
for your holiday. We reserve the right to make such alterations to
any of the arrangements, as we consider necessary or advisable. Where
such arrangements are material we will inform you as soon as possible
and give you the choice of accepting the revised arrangements or a
full and prompt refund of all monies paid without any interest payment.
In the event that a material alteration is made at eight weeks or
less prior to departure, compensation of £75 will be paid. No
compensation will be paid under circumstances caused by war or threat
of war, civil strife, industrial dispute, terrorist activity, accident,
natural or nuclear disaster, fire, airline failure, closure of airports
or adverse weather conditions.
Cancellation by you
Should you wish to cancel your holiday, you must notify your travel
agent or Pettitts directly in writing as soon as possible. Please
advise the reason for cancellation as you may be covered by your insurance
policy. If notification of cancellation is received more than eight
weeks before departure only your deposit will be forfeit, within eight
weeks the following cancellation charges will be applied:
| 56 to 35 days | 40% of final invoice |
| 34 to 21 days | 60% of final invoice |
| 20 to 8 days | 80% of final invoice |
| Within 7 days | 100% of final invoice |
Cancellation by us
We will not cancel your holiday except if events occur which make
it impossible to operate to an acceptable level of safety, convenience
and comfort, such as political unrest, hostilities, industrial disputes,
strikes, riots or civil commotion, natural disaster or any other similar
circumstances or if you have not paid in full by eight weeks before
departure.
Delay on Departure
All Pettitts clients travel by scheduled airlines and in the event
of a departure being delayed, after check-in your welfare will be
the responsibility of the airline involved. Of course this company,
its agents and representatives will always give as much additional
assistance as possible.
Liability
(a) Your holiday. We accept responsibility not only for the acts and
omissions of our own employees and agents but also for those of our
suppliers with whom we contract. Therefore, we will accept responsibility
if any service which we are obliged to provide by our contract with
you proves to be deficient or not of reasonable standard. This paragraph
does not apply to claims relating to death, bodily injury or illness.
(b) Personal Injury. We also accept responsibility for the negligent
acts and/or omissions not only of our own employees or agents but
also of our suppliers and sub-contractors and their servants or agents
(provided of course that any such negligent act or omission is within
the scope of in the course of their employment) in respect of claims
arising as a result of death, bodily injury or illness caused to the
person who signed the booking form and/or any other person named on
the booking form. There are two provisos to this.
(i) Any claim brought against us will be subject to English law (or
Scottish, where appropriate) in respect of all questions of liability
or quantum;
(ii) Any obligations or liability which we may have for death, bodily
injury or illness arising out of carriage by air or sea (whether domestic,
internal or international, shall be limited by international convention
or 'special contract' with government(s) (for instance with Warsaw/Hague
Conventions for air carriage and the Athens Convention for carriage
by sea).
In the event of personal injury including illness or death whilst
overseas arising out of any activity which does not form part of the
inclusive holiday arrangements or excursions booked and which is the
responsibility of a third party, we will provide assistance to cover
legal costs, advice and other expenses incurred up to a maximum of
£5,000 per booking form in pursuit of a claim for compensation
and damages against the third party.
Important Note
Any payments made to clients under this section are subject to:
(a) Clients notifying us of any claim for personal injury or illness
within 90 days of the date of the incident;
(b) Clients assigning to Pettitts any rights against a supplier or
any other person or party they may have relating to the claim;
(c) Clients agreeing to co-operate with us should our insurers and
we wish to enforce those rights assigned to use or to which we are
subrogated. This is necessary to enable us to try and recover from
suppliers any compensation paid to clients caused by the negligence
of those suppliers, or to recover any costs incurred in providing
assistance to clients to pursue a claim for compensation against a
third party if that claim is successful in recovering such costs.
Arbitration
Disputes, arising out of, or in connection with, this contract which
cannot be amicably settled, may (if the customer so wishes) be referred
to arbitration under a special Scheme which, though devised by arrangement
with the Association of British Travel Agents, is administered quite
independently by the Chartered Institute of Arbitrators. The Scheme
(details of which will be supplied on request) provides for a simple
and inexpensive method of arbitration on documents alone with restricted
liability on the customer in respect of costs. The Scheme does not
apply to claims for an amount greater than £1,500 per person.
There is also a limit of £7,500 per booking form. Neither does
it apply to claims, which are solely or mainly in respect of physical
injury or illness or the consequences of such injury or illness. The
rules of the Scheme provide that the application for arbitration must
be made within nine months of the date of return from the holiday
but in special circumstances it may still be offered outside this
period.
Please note that Pettitts is the trading name for Calverley Travel Limited of Tunbridge Wells.
Data Protection Policy
In order to process your booking and ensure that your travel arrangements
run smoothly and meet your requirements we need to use the information
you provide such as name, address, any special needs/dietary requirements
etc. We take full responsibility for ensuring that proper security
measures are in place to protect your information and we are a registered
user under the Data Protection Registrar. We must pass the relevant
information on to the suppliers of your travel arrangements such as
airlines, hotels, transport companies etc. The information may also
be provided to security or credit checking companies, public authorities
such as customs/immigration if required by them, or as required by
law.
Additionally, as your holiday is outside the European Economic Area
(EEA), controls on data protection in your destination may not be
as strong as the legal requirements in this country. We will not however,
pass any information onto any person not responsible for part of your
travel arrangements. This applies to any sensitive information that
you give to us such as details of any disabilities, or dietary/religious
requirements. If we cannot pass this information to the relevant suppliers,
whether in the EEA or not, we cannot provide your booking. In making
this booking, you consent to this information being passed on to the
relevant persons.
