Covid-19 Travel Promise
Deposit
To make a booking we will ask for a low deposit from £100 per person. The only exception to this will be if an airline, cruise company or other supplier require a larger deposit. We will always advise you of the exact deposit at the time of quotation and will be as flexible as we can be.
Financial Protection
All travel inclusive holidays booked with Pettitts Travel are ATOL or ABTA protected.
Balance Payment
The balance of your holiday will be due between six and twelve weeks before departure where possible. Up until that point you are able to defer your holiday, rebook to a different destination or cancel. Both balance due dates and amendments are subject to the terms and conditions of any airline tickets or certain supplier arrangements which we will discuss with you in advance.
Before your departure
Following balance payment we will continue to monitor the situation in your chosen destination. In the event that your holiday destination is affected by FDCO advice that recommends against all but essential travel due to Covid-19 we will discuss with you whether you would like to defer your holiday or, instead, cancel and receive a refund.
Assistance & Advice
We are on hand at every point in your holiday process, from planning to booking and travelling all the way through to your return. As travel specialists we will give you all the help and advice you need to make an informed decision when planning and booking your holiday. Honest, knowledgeable and experienced in the destinations and holidays we provide, we only used handpicked and trusted suppliers.
Covid-19 Testing
We work with a selection of Covid test providers. Please speak to one of our travel specialists who will be able to suggest the correct test to comply with the guidelines of the country you will be visiting.
Contact us for further information.
AITO Quality Charter
Pettitts Travel is a member of the Association of Independent Tour Operators. Our AITO number is 5187. The association represents Britain’s leading independent tour operators and encourages high standards of quality and service as well as a commitment to sustainable tourism. Pettitts Travel abides by the association’s Code of Business Practice and adheres to the AITO Quality Charter which can be viewed on www.aito.com. Visit the website to find out more about the association or call 020 8744 9280.
Holidays including flights
All of our flight-inclusive air holidays on this website are ATOL protected by the Civil Aviation Authority and on confirming a booking with us you will be supplied with an ATOL Certificate. The certificate is proof that the holiday you have booked is covered by the ATOL scheme and confirms that your money is protected. Our ATOL number is 5158.
For more information on ATOL please see our booking conditions. Should you wish to read more about the financial protection offered and the ATOL Certificate please see www.atol.org.uk/ATOLCertificate.
Holidays that do not include flights
As a fully bonded member of ABTA, should you arrange your own flights your money is still protected. You will also have the benefit of ABTA’s Code of Conduct which you can access here www.abta.com/about-us/code-of-conduct.
ABTA offer support, protection and expertise and, should Pettitts Travel become insolvent, will provide protection for non-flight packages that commenced in and returned to the UK as well as other non-flight packages excluding pre-arranged travel to and from your destination.
Pettitts Travel, trading as CT Travel Group Ltd, has a bond with ABTA for all non-flight holidays and has had to meet and adhere to all the requirements of the Package Travel, Package Holidays and Package Tours Regulations of 1992. Our ABTA number is V9998.
It is important to note that any non-flight packages booked outside the UK are only protected when purchased directly with Pettitts Travel – not via a travel agent. If you have booked a holiday with us through a travel agent outside of the UK, you may claim a refund if the holiday has not commenced or, if your holiday is already underway, claim repatriation to the starting point of your non-flight package.
Travel Aware
For the latest travel advice from the Foreign, Commonwealth & Development Office check gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and @FCDOTravel on Facebook.
