AITO Quality Charter

Pettitts is a member of the Association of Independent Tour Operators. Our AITO number is 5187. The association represents Britain’s leading independent tour operators and encourages high standards of quality and service as well as a commitment to sustainable tourism. Pettitts abides by the association’s Code of Business Practice and adheres to the AITO Quality Charter which can be viewed on www.aito.com/pettitts. Visit the website to find out more about the association or call 020 8744 9280.

Holidays including flights

All of our flight-inclusive air holidays on this website are ATOL protected by the Civil Aviation Authority and on confirming a booking with us you will be supplied with an ATOL Certificate. The certificate is proof that the holiday you have booked is covered by the ATOL scheme and confirms that your money is protected. Our ATOL number is 5158.

For more information on ATOL please see our booking conditions. Should you wish to read more about the financial protection offered and the ATOL Certificate please see www.atol.org.uk/ATOLCertificate.

Holidays that do not include flights

As a fully bonded member of ABTA, should you arrange your own flights your money is still protected. You will also have the benefit of ABTA’s Code of Conduct which you can access here www.abta.com/about-us/code-of-conduct.

ABTA offer support, protection and expertise and, should Pettitts become insolvent, will provide protection for non-flight packages that commenced in and returned to the UK as well as other non-flight packages excluding pre-arranged travel to and from your destination.

Pettitts, trading as the CT Travel Group Ltd, has a bond with ABTA for all non-flight holidays and has had to meet and adhere to all the requirements of the Package Travel, Package Holidays and Package Tours Regulations of 1992. Our ABTA number is V9998.

It is important to note that any non-flight packages booked outside the UK are only protected when purchased directly with Pettitts – not via a travel agent. If you have booked a holiday with us through a travel agent outside of the UK, you may claim a refund if the holiday has not commenced or, if your holiday is already underway, claim repatriation to the starting point of your non-flight package.