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Covid-19 Travel Promise

We understand that the current uncertainty surrounding Covid-19 means that you may be worried to commit to making a new booking with Pettitts Travel. With this in mind, we have created the Pettitts Travel Covid-19 promise. Our travel promise is to provide you with security and reassurance that we will be as flexible as we can whilst continuing to be upfront and honest about the ever-changing situation.

Deposit

To make a booking we will ask for a low deposit from £100 per person. The only exception to this will be if an airline, cruise company or other supplier require a larger deposit. We will always advise you of the exact deposit at the time of quotation and will be as flexible as we can be.

Financial Protection

All travel inclusive holidays booked with Pettitts Travel are ATOL or ABTA protected.

ABTA ATOL

Balance Payment

The balance of your holiday will be due between six and twelve weeks before departure where possible. Up until that point you are able to defer your holiday, rebook to a different destination or cancel. Both balance due dates and amendments are subject to the terms and conditions of any airline tickets or certain supplier arrangements which we will discuss with you in advance.

Before your departure

Following balance payment we will continue to monitor the situation in your chosen destination. In the event that your holiday destination is affected by FDCO advice that recommends against all but essential travel due to Covid-19 we will discuss with you whether you would like to defer your holiday or, instead, cancel and receive a refund.

Assistance & Advice

We are on hand at every point in your holiday process, from planning to booking and travelling all the way through to your return. As travel specialists we will give you all the help and advice you need to make an informed decision when planning and booking your holiday. Honest, knowledgeable and experienced in the destinations and holidays we provide, we only used handpicked and trusted suppliers.

Covid-19 Testing

We have partnered with Confirm Testing to provide our clients with access to one of the most reliable PCR testing and Fit to Fly certificates on the market, already tried and tested by some of our team. We are also pleased to offer you an exclusive 10% discount when using Confirm Testing.

Discount Code: PETTI10

Book Your Test


AITO Quality Charter

Pettitts Travel is a member of the Association of Independent Tour Operators. Our AITO number is 5187. The association represents Britain’s leading independent tour operators and encourages high standards of quality and service as well as a commitment to sustainable tourism. Pettitts Travel abides by the association’s Code of Business Practice and adheres to the AITO Quality Charter which can be viewed on www.aito.com. Visit the website to find out more about the association or call 020 8744 9280.

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Holidays including flights

All of our flight-inclusive air holidays on this website are ATOL protected by the Civil Aviation Authority and on confirming a booking with us you will be supplied with an ATOL Certificate. The certificate is proof that the holiday you have booked is covered by the ATOL scheme and confirms that your money is protected. Our ATOL number is 5158.

For more information on ATOL please see our booking conditions. Should you wish to read more about the financial protection offered and the ATOL Certificate please see www.atol.org.uk/ATOLCertificate.

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Holidays that do not include flights

As a fully bonded member of ABTA, should you arrange your own flights your money is still protected. You will also have the benefit of ABTA’s Code of Conduct which you can access here www.abta.com/about-us/code-of-conduct.

ABTA offer support, protection and expertise and, should Pettitts Travel become insolvent, will provide protection for non-flight packages that commenced in and returned to the UK as well as other non-flight packages excluding pre-arranged travel to and from your destination.

Pettitts Travel, trading as CT Travel Group Ltd, has a bond with ABTA for all non-flight holidays and has had to meet and adhere to all the requirements of the Package Travel, Package Holidays and Package Tours Regulations of 1992. Our ABTA number is V9998.

It is important to note that any non-flight packages booked outside the UK are only protected when purchased directly with Pettitts Travel – not via a travel agent. If you have booked a holiday with us through a travel agent outside of the UK, you may claim a refund if the holiday has not commenced or, if your holiday is already underway, claim repatriation to the starting point of your non-flight package.

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Travel Aware

For the latest travel advice from the Foreign & Commonwealth Office check gov.uk/travelaware and follow @FCOTravel on Twitter and Facebook.

Travel Aware
 

Head Office: 8-9 Orchard Business Centre, North Farm Road, Royal Tunbridge Wells Kent, TN2 3XF

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