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Client Reviews

We encourage our clients to provide feedback as they return from their holidays, after all, there is no better advocate for our business than those who have experienced it first-hand. Here are a few of our recent client reviews.

China, Mongolia, South Korea, Central Asia, Nepal and Bhutan - July 2018

I was lucky enough to be given a three month career break and wanted to do some extensive travelling in Asia. I emailed a number of travel companies with a request to prepare a tailor made tour across certain specific dates. Pettitts were the first to reply and from that moment on provided a superb service. Initially there were a number of changes requested to the itinerary, but they were able to accommodate all changes and flex the programme according to our needs. The countries visited were China, Mongolia, South Korea, Uzbekistan, Turkmenistan, Nepal and Bhutan. Pettitts have clearly identified high quality international partners given that we were impressed with all travel guides in each country.

Pettitts assisted with all questions we had during the planning of the trip and were very quick to get in touch with us on the one occasion they needed to during the trip. Pettitts were excellent and I cannot recommend them highly enough. Their service was first class and I would be more than happy to use their services again.

 SG       China, Mongolia, South Korea, Central Asia, Nepal and Bhutan       July 2018

Verona Opera Break - July 2018

My husband and I flew home yesterday after a quite superb holiday in Verona and one that we shall always remember with enormous pleasure. The highlight was obviously, the opera itself, Turandot, which lived up to our expectations in every way. What a fabulous evening!

But it was all the other aspects of our holiday which made the four days so enjoyable. Not only was the hotel excellent in that it was very pleasant and perfectly situated (and furthermore, our room was upgraded!) but the seamless organisation throughout was such that everything went like clockwork. Thank you for making our stay so very easy ... plane tickets, hotel transfers and indeed, advice on dress code (spot on) ... my husband couldn't have had a better 70th birthday present!

It was your personal touch which I especially appreciated and I shall more certainly recommend you to other opera lovers.

 E & M       Verona       July 2018

California and Nevada - July 2018

The trip was fantastic, we had a great time. I would like to thank you for all of your assistance in helping me plan it. Especially for convincing me to stop over the Lake Havasu City whilst travelling from LA to The Grand Canyon, the stopover was greatly appreciated!

The hotels and standard of rooms you organised were also exceptional. We were happy for them to be clean and comfortable with being on the go all the time but we found a lot of them to be a very high standard.

We will certainly look to your company for future trips and will not hesitate in recommending yourselves to family and friends. 

 JL       USA       July 2018

Japan - July 2018

Our whole holiday ran smoothly, each day perfectly organised.  At our first hotel the Sunroute Plaza in Tokyo, we found the room to be small with no wardrobe or storage, however the staff were very friendly and the breakfast tasty.  Our day with our Guide, Mutsuko was invaluable.  She was a lovely lady, who gave us the confidence to navigate the vast railway system.  The highlights of our day were the beautiful gardens at the Imperial Palace and visiting Asakusa.

On to Kanazawa, our favourite place, the gardens of Kenroken, although popular were very tranquil and peaceful. We had a lovely day visiting the places as advised on 'Our Perfect Day'.  

Shirakawago was a picture postcard village.  Takayama was certainly an experience, typical Japanese, where our shoes were left in lockers and we went around the hotel in bare or stocking feet.  We even had Japanese clothing to wear around the hotel if you were brave enough to use it.

Our hotel in Kyoto was right in the heart of the station, but you would never have known.  Again we had an excellent Guide in Reiko. We had an energetic day visiting the Bamboo forest, and climbing the mountain to feed the monkeys at Arashiyama, as well as Nijo-jo Castle and the Golden Temple.

We really enjoyed our Tea Ceremony, it was a wonderful experience. All  in all we have had the most amazing holiday. From travelling on the most extraordinary trains, to staying in lovely hotels and experiencing the wonderful hospitality of the Japanese people. We could not believe how clean everywhere was.  No litter, no graffiti and no smoking in the street,  We were impressed by the smartness of all levels of the workers.

So again 'Arigato gozaimasu'  to all concerned for making this a truly remarkable and memorable holiday.

 P & R       Japan       July 2018

Northern India and Ladakh - June 2018

I just wanted to write to give you some feedback on our trip

Thank you we had a brilliant time. From the moment we were met at Delhi airport to our drop off 2 weeks later your colleagues in India were superb. Excellent drivers and guides.

The Oberoi hotels were stunning, opulent surroundings and the staff just wonderful. The Taj Mahal at 5.30am was incredible, we almost had it to ourselves.

Leh was an extraordinary experience: so beautiful. Again super guide and driver They found us idyllic spots to picnic in. Rafting trip was great fun. I had a moment of thinking I was mad contemplating this in India where health and safety isn’t always a high priority but Namastey Adventures were brilliant and very thorough on safety!

Altogether a brilliant time was had by all.

 FN       India       June 2018

Toronto & New York - June 2018

We’re home after an amazing holiday. All went well with flights etc., the hotels were lovely and very good locations in both Toronto and New York.

We loved Niagara Falls and in Toronto the CN Tower was really good and would recommend the hop on hop off bus tour which included a boat trip around the islands giving a good view of the city skyline. We also went to a baseball game at the nearby Rogers centre.

In New York we used the airport super shuttle bus which worked well. We did all the sights including 9/11, water taxi hop on hop off including Brooklyn Bridge and Statue of Liberty. Loved Central Park, Top of the Rock and Empire at night and loved grand central station. Did a radio city tour which was great and also saw Kinky Boots, again fabulous. Walked everywhere and the high line was lovely.

Many thanks for your help and recommendations. It has been a truly memorable trip.

 JD       USA & Canada       June 2018

Route 66 Holiday - June 2018

We had the best time ever! We all really enjoyed ourselves and my parents were thrilled with their 60th birthday present! We commented many times along the journey how excellent the choice of hotels and locations were and barring the four novelty locations we found all of the other hotels to be of very much the same high level of quality and standards.

Thanks for planning the route so well, we found the driving distances to be totally fine with welcome rest days (with less driving) and the two-nighters placed well. As feedback, I'd also suggest making Flagstaff a stop off. This was probably the only place we kind of wished we could have stayed that we weren't already booked into – it is lovely and our time was limited to see it.

All in all, absolutely excellent trip - thank you very much, highly recommend.

 TW       USA - Route 66       June 2018

White Stallion Ranch - May 2018

I chose to use Medway Leisure Travel (now trading as Pettitts Travel) again because my last trip with you was faultless and again you absolutely surpassed all expectations. From start to finish my trip was organised perfectly. As a lone female traveller that is very important to me.

My flights and connections were perfect and the White Stallion Ranch even better than last time because I was there for two whole weeks and was treated like one of the family. The True family really do go above and beyond to make you feel amazing.

I recommend Medway Leisure Travel (now trading as Pettitts Travel) to all who ask how I found such an amazing holiday. Thank you for being so professional and helpful.

 JB       USA : White Stallion Ranch       May 2018

New York Opera - May 2018

It was very enjoyable in New York. The hotel was fine - very large room with king sized bed etc. I found all the staff most helpful and the location was excellent for getting to the Subway and also short walk to the Opera House.

We did Top of The Rock and also took the subway to Staten Island which is a free ride on the ferry and gives a fairly close view of the Statue of Liberty. I particularly wanted to visit the Memorial at the World Trade Centre.  I found it a very emotional experience and was so pleased I had been able to go. I walked round the whole memorial looking at the names and put my hands on as many of the names as I could.  In one of the restaurants we had met a couple who had a close friend killed in the explosion and the memories are still very raw as we saw on the televised service.

I go to operas all the year and often talk to people who have been to the Met - so now I shall be able to join in the conversation with lots more knowledge.

 PW & MR       USA : New York       May 2018

Engaged on Route 66 - May 2018

Thank you so much for organising such an amazing trip! Truly such an amazing country.

Few things we realised on our trip was we are country folk not very keen on big city's but so glad that we managed to experience New York and Vegas... LA was a bit better because being in Santa Monica it's quite quiet even though we did explore and sat in the famous LA traffic.

By far our favourite place was the Grand Canyon... Just wow! Words and pictures cannot explain how beautiful this place is! 

And on a final note, she did say yes as I had hoped, and we are now happily engaged! I have included a few photos of our trip for you and cannot thank you enough for organising this trip. We have already recommended you to two of our friends as they want to do LA, Las Vegas and the Grand Canyon.

Thank you so much for organising such an incredible trip and leaving us with the best memories.

We will be in touch to organise our next adventure very soon!!

 NE & DD       USA: Route 66       May 2018

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