Inspiring • Authentic • Tailor-Made

Inspiring • Authentic • Tailor-Made

Pettitts Travel UK 01892 515966

FAQs

eastern and oriental express FAQ

Q) WHERE DOES THE EASTERN & ORIENTAL EXPRESS TRAVEL TO?

A) The Eastern & Oriental Express operates throughout Singapore and Malaysia. There are two different routes available for guests, either Essence of Malaysia or Wild Malaysia. Both routes start and finish in Singapore.

Q) WHEN DOES THE EASTERN & ORIENTAL EXPRESS RUN?

A) The Eastern & Oriental Express will depart on most Mondays throughout February to December. Essence of Malaysia has departures in February, November and December and Wild Malaysia runs between March and October. The Eastern & Oriental Express does not run throughout the month of June due to the rainy season.

Q) WHAT SORT OF SERVICE CAN I EXPECT ON BOARD THE EASTERN & ORIENTAL EXPRESS?

A) You will have a dedicated 24-hour steward service. The cabin steward will change your cabin from day to night configuration and serves your breakfast, afternoon tea and other refreshments. The maître d’ comes to your cabin to take your lunch and dinner reservations. The train manager is also on hand throughout the journey to help with any queries.

Q) WHAT IS MY SLEEPING ACCOMMODATION LIKE?

A) You are allocated a private cabin which serves as a lounge during the day and is transformed into a bedroom at night. The Pullman Cabin is the entry-level category which features upper and lower berths for sleeping, whereas the State Cabin is slightly more spacious and offers two dingle beds at floor level overnight. There is also a Presidential Suite available to book if you are looking to bring further opulence to your journey.

Q) ARE THERE SHOWERS ON BOARD THE EASTERN & ORIENTAL EXPRESS?

A) Yes the Eastern & Oriental Express cabins offer en-suite showers.

eastern and oriental express FAQ

Q) IS THERE AIR-CONDITIONING ON BOARD THE EASTERN & ORIENTAL EXPRESS?

A) All cabins on the Eastern & Oriental Express are fully air-conditioned. Other areas including restaurant cars also offer air-conditioning.

Q) ARE ALL MY MEALS INCLUDED ON THE EASTERN & ORIENTAL EXPRESS?

A) Yes all meals are included in your journey including a daily breakfast, three-course lunch and four-course dinner. Please click here for more information about dining on the Eastern & Oriental Express.

Q) CAN YOU CATER FOR SPECIAL MEAL REQUIREMENTS?

A) The Eastern & Oriental Express endeavours to cater for special dietary requirements, such as vegetarian, vegan, gluten-free etc provided a detailed request has been provided at the time of booking. If, prior to departure, we have not received your dietary or food allergy requirements, we may not be able to cater for your specific needs on board.

Q) ARE DRINKS INCLUDED ON THE EASTERN & ORIENTAL EXPRESS?

A) A selection of wines, spirits and local beers will be included throughout your journey on the Eastern & Oriental Express. Premium drinks and drinks ordered to your cabin will be charged additionally. Complimentary tea and coffee are available at all times.

Q) ARE GUESTS REQUIRING SPECIAL ASSISTANCE ABLE TO TRAVEL ON THE EASTERN & ORIENTAL EXPRESS?

A) If you or your travel companion(s) have reduced mobility or require special assistance, please speak to your Travel Consultant who will get in touch with Belmond to see which journeys would be possible.

eastern and oriental express FAQ

Q) ARE VISAS REQUIRED FOR A TRIP ON THE EASTERN & ORIENTAL EXPRESS?

A) All passengers must be in possession of a full passport with a minimum six months validity from the date of your return. It is the passenger’s own responsibility to ensure that they comply with visa or vaccination requirements.

Q) WHAT ARE THE CUSTOM FORMALITIES BETWEEN MALAYSIA AND SINGAPORE?

A) During your journey on the Eastern & Oriental Express, staff will provide assistance to facilitate border formalities. Guests will be required to provide relevant information and hand over their passport at the appropriate times. It is however, that it is the passenger’s responsibility to ensure that they are in possession of the necessary and valid documentation. Eastern & Oriental Express assumes no responsibility for the consequences of any failure to comply.

At the Singaporean/Malaysian Customs and Immigration facility, the Eastern & Oriental train stops and passengers must disembark and pass through Customs and Immigration. Passengers must take all their hand baggage with them while their main luggage is removed for security screening procedures.

Q) WHAT DO I WEAR ON THE EASTERN & ORIENTAL EXPRESS?

A) Please click here for more information about the dress code for your Eastern & Oriental Express holiday.

Q) WHAT CURRENCY DO I NEED ON BOARD THE EASTERN & ORIENTAL EXPRESS?

A) All on board items are priced in US Dollars. All payments must be made by debit or credit card and all major cards including American Express, MasterCard, Visa and JCB are accepted. The Eastern & Oriental Express does not accept cash.

Q) WILL I NEED INSURANCE FOR MY TRIP?

A) As with all holidays arranged by Pettitts Travel, it is a requirement to have adequate travel insurance.


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