Your contract is with CT TRAVEL GROUP LTD., trading as Pettitts Travel, ABTA Member V9998, ATOL Member 5158
Your Holiday Contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. If you had not seen these terms and conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them please return all documentation to us or to your travel agent, within 7 days of receiving these booking conditions. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel. This clause does not apply if your booking was made within 8 weeks of travel.
Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
As a Member of ABTA, membership number V9998 we can offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. The scheme is arranged by ABTA and administered independently. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, but the ABTA Code does not require such agreement. For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation.
You can call our office on 01892 515966 between 9.15am and 5.30pm Monday to Friday to discuss your plans. Upon receipt of your enquiry we will provide you with a full written quotation together with our suggestions and recommendations. This quotation will state clearly 'What Is Included' in the price and 'What is Extra' and will be valid for 21 days from the date of issue. Once you have accepted the written quotation we will require you to complete a Booking Form and send it to us. The following deposits will be required and may be paid by cheque, bank transfer or credit / debit card, over the phone if more convenient, Pettitts do not levy a service charge should you prefer to pay the deposit by credit card.
a) £250 per person or 15% of the total cost per person (whichever is the greater).
b) £300 per person or 20% for holidays which include Christmas and/or the New Year.
c) For holidays booked within 8 weeks of departure, the full amount will be required as deposit.
On receipt of the deposit, Pettitts will proceed to confirm all the arrangements and send you within 21 days our confirmation together with a complete itinerary. We will require the balance to be paid eight weeks before your departure. If booking through a Travel Agent please note that any money paid by a customer to a travel agent in respect of a booking with CT Travel Group Limited (Pettitts Travel) and held by the agent, is held on behalf of CT Travel Group Limited.
Prices and supplements quoted are per person and unless otherwise stated are based on a minimum of TWO persons travelling together sharing twin/double bedded accommodation. Prices quoted are fully guaranteed against any surcharge for any reason once your deposit has been paid.
It is a condition of your contract with Pettitts Travel that every member of the party has full Travel Insurance which covers, specifically, cancellation, medical treatment and emergency repatriation where appropriate, without any exclusion. Please note that we will need to know the name of your insurers, your policy number and their emergency contact number eight weeks before the commencement of your holiday or at the time of booking if within eight weeks. We reserve the right to cancel your booking if you fail to obtain travel insurance cover.
Pre-existing medical conditions / Disabled passengers
It is essential that you advise us before booking if you have any disability, pre-existing medical conditions or important dietary requirement that Pettitts should be made aware of before we accept responsibility for operating this itinerary to the countries named. We may request that you provide a letter from your doctor confirming your fitness to travel.
Passport, Visa and Immigration Requirements
It is imperative that the surname and initials on your passport corresponds exactly with the surname and initials you have given Pettitts to be printed on any airline tickets. Failure to do so may result in the airline refusing you the right to travel. Your specific passport and visa requirements and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and / or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
Alterations by you
Once we have agreed an itinerary with you, and issued a confirmation and account, should you wish to change your itinerary, we will arrange this if possible, and adjust the price of your holiday accordingly. This service will incur an amendment fee of £75 per booking. In addition, where Pettitts have pre-paid or are financially committed to a UK or Overseas suppliers on your behalf, we will advise you of any cancellation/amendment charges levied by them and these will also be charged to you. Note: Certain travel arrangements (e.g. Apex Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
Alterations by us
From time to time it may be necessary or advisable to alter the arrangements for your holiday. We reserve the right to make such alterations to any of the arrangements, as we consider necessary or advisable.
Where such arrangements are material we will inform you as soon as possible and give you the choice of accepting the revised arrangements or a full and prompt refund of all monies paid without any interest payment. In the event that a material alteration is made at eight weeks or less prior to departure, compensation of £75 will be paid. No compensation will be paid under circumstances caused by war or threat of war, civil strife, industrial dispute, terrorist activity, accident, natural or nuclear disaster, fire, airline failure, closure of airports or adverse weather conditions.
Cancellation by you
Should you wish to cancel your holiday, you must notify your travel agent or Pettitts directly in writing as soon as possible. Please advise the reason for cancellation as you may be covered by your insurance policy. If notification of cancellation is received more 57 days before departure only your deposit will be forfeit, within eight weeks the following cancellation charges will be applied:
56 to 35 days - 40% of final invoice
34 to 21 days - 60% of final invoice
20 to 8 days - 80% of final invoice
Within 7 days - 100% of final invoice
Cancellation by us
Normally we will not cancel your holiday except if events occur which make it impossible to operate to an acceptable level of safety, convenience and comfort, such as political unrest, hostilities, industrial disputes, strikes, riots or civil commotion, natural disaster or any other similar circumstances or if you have not paid in full by eight weeks before departure. All group departures are subject to a minimum number of passengers, the tour is reviewed at 8 weeks prior to departure which is the latest date when the tour might be cancelled on account of low numbers. If we have to cancel a tour you will be offered an alternative tour or a full refund.
We reserve the right to cancel your holiday any time during its operation if you are found to be behaving in a socially unacceptable manner or indulging in an illegal activity. In such cases no refund will be offered for the unutilised portion of the holiday and Pettitts will further claim from you the costs of your return to the parent country.
Delay on Departure
Pettitts only book clients to travel from the UK by scheduled airlines and in the event of a departure being delayed, after you have checked-in, your welfare will be the responsibility of the airline involved. This company, its agents and representatives will give as much additional assistance as possible.
If You Have a Complaint
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our local representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us . It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to our representative whilst in resort so that we have the opportunity to investigate and rectify your complaint whilst you were in resort. Please also read the ABTA Arbitration Scheme details given above.
Our Liability to You
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of twice the cost of your travel arrangements. Our liability will be limited in accordance with and/or in an identical manner to:
a) The contractual terms of the companies who provide the transportation for your travel arrangements. These terms are incorporated into this contract; and:
b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
You can ask for copies of the transport companies' contractual terms, or the international conventions, from our offices at 12-16 Grosvenor Road, Tunbridge Wells TN1 2AB, telephone no.01892 515966). Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount.
NB this clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday.
Any payments made to clients under this section are subject to:
a) Clients notifying us of any claim for personal injury or illness within 90 days of the date of the incident;
b) Clients assigning to Pettitts any rights against a supplier or any other person or party they may have relating to the claim;
c) Clients agreeing to co-operate with us should our insurers and we wish to enforce those rights assigned to use or to which we are subrogated. This is necessary to enable us to try and recover from suppliers any compensation paid to clients caused by the negligence of those suppliers, or to recover any costs incurred in providing assistance to clients to pursue a claim for compensation against a third party if that claim is successful in recovering such costs.
Data Protection Policy
In order to process your booking and ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information and we are a registered user under the Data Protection Registrar. We must pass the relevant information on to the suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, as your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA, or not, then we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.